Policies
Refund and Cancellation Policy
What happens when you cancel, miss a class or session, or ask for your money back.
Version 1.0 · Last updated November 11, 2026
To cancel or ask for a refund, write to learnspanish@latanish.com from the email on your account.
Nuestra Gente (small-group classes)
| Package | Refund window | What you get back | After the window |
|---|---|---|---|
| 12 classes | Within your first three classes | 70% of your unused classes, counted at $22 each | Tuition is non-refundable |
| 5 classes | Within your first two classes | 70% of your unused classes, counted at $20 each | Tuition is non-refundable |
Example: you bought 12 classes and cancel after your second class. You have 10 unused classes, so the refund is 10 × $22 × 70% = $154.
- The per-class amount reflects a small administrative processing fee.
- Missed classes: you can miss up to two classes with the 12-class package, or one with the 5-class package, and they do not count against your package.
- To catch up on a missed class, you can join a make-up session, take that week's class online with another group, or review the slides and practice on the platform.
More about dates, attendance and packages: Good to know.
Conversation sessions (one on one)
- Cancel 24 hours or more before the start, and the session returns to your account so you can book another hour.
- Cancel later, or miss the session, and it counts as used.
- If your teacher cancels, the session returns to your account and you get an email.
Sobre Ruedas (self-guided course)
- The first story video and the first stop are free. No card is needed, so you can try the course before you pay.
- We do not keep a card on file and we never charge you automatically. You choose a plan, we email you how to pay, and your access opens when the payment is done.
- You can stop the subscription whenever you like: write to us and it won't renew.
- Your progress is saved. If your plan ends, you continue from where you stopped when you come back.
Merchandise
Latanish merchandise is sold through Fourthwall's secure checkout, and your order is printed and shipped for you. Returns and refunds for merchandise follow the policy shown at checkout.
Questions
If something here isn't clear, ask us before you pay. Write to learnspanish@latanish.com or call or text (208) 419-7953.